Take a Speed Test
ISP Transparency Survey
Let us know about your ISP and the plan you have with them
What is your zip code?
We use this to find your internet provider options
Which internet provider do you have?
If you don’t see your provider choose other
Do you have the option of choosing another provider?
In many locations people don’t have a choice. If your other options were much worse, choose No
Were you able to sign up online without calling on the phone?
Some providers let you start the process online but require a phone call to actually get service
Did a technician need to come to your home to setup service?
Some providers offer a self-install option
Did you have to sign a contract that locks you in for a period of time?
Some providers lock you into a contract that come with large cancellation fees
What you pay
What type of internet service do you have?
If you don’t know, skip this question
What is the total price you pay per-month?
Include any taxes and fees you have to pay
What type of plan do you have?
Usually bundling tv + internet saves money, but many households are now internet-only
Internet + TV
Internet + Phone
Internet + TV + Phone
Did you negotiate this price?
Some providers are open to negotiations if they want to get or keep you as a customer
Do you have to pay an equipment fee?
Many providers have additional fees if you use their modem or router
Did you need to pay a setup or installation fee?
Most providers have a setup fee, but many waive the fee for new customers